Privacy Policy

Effective Date: 15/07/2024
Last Updated: 15/07/2025

  1. Introduction

At Evergreen Natural Health Epsom Clinic, we are committed to protecting your privacy and handling your personal and health information with the highest level of care, confidentiality, and integrity. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the New Zealand Privacy Act 2020 and applicable healthcare privacy laws.

  1. What Information We Collect

We collect and store personal and health information necessary to provide safe and effective healthcare services. This may include:

  • Full name, date of birth, contact details
  • Medical history, presenting health conditions, treatment records
  • Appointment history, clinical notes, referrals, diagnostic information
  • Payment and billing information
  1. How We Collect Information

We collect your information through:

  • Direct communications (in person, phone, email)
  • Online forms or self-service bookings
  • During consultations and treatments
  • Referral or medical history from third-party health providers (with your consent)
  1. How Your Information Is Used

We use your information to:

  • Provide you with safe, personalised, and effective healthcare
  • Keep accurate clinical records
  • Communicate appointment details or follow-up care
  • Comply with legal and professional obligations
  • Manage clinic operations and billing
  1. Secure Storage of Your Information

All personal and health records are stored securely using the professional healthcare management system, which provides:

  • Secure cloud-based storage with encrypted data protection
  • Controlled access for authorised clinic staff only
  • Audit trails of all access and changes to records
  • Compliance with international healthcare data security standards
  1. Disclosure of Information

We will never sell or share your information for marketing purposes. We may disclose your personal information only when:

  • You provide informed consent
  • It is required by law (e.g., court order, public health risk)
  • It is necessary to communicate with other health professionals involved in your care (with your consent)
  1. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal and health information we hold about you
  • Request correction of any incorrect or outdated information
  • Withdraw your consent for specific types of information use (where applicable)

To request access or correction, please contact us using the details below.

  1. Website & Online Services

When you visit our website, we may collect non-identifiable information (such as browser type, time of visit) to improve our services. If you use online forms or booking tools, this data is also securely processed and stored through ManaNotes or other secure systems.

  1. Data Retention

We retain health records in accordance with the Health (Retention of Health Information) Regulations 1996, typically for a minimum of 7 years from the last contact, or longer if required by law.

  1. Contact Us

If you have any questions or concerns about your privacy or how your information is handled, please contact:

Evergreen Natural Health Epsom Clinic
Email: [email protected]
Phone: 0508 EVERGREEN (383 747) ext 1
Address: 463A Manukau Road, Epsom, Auckland 1023

We reserve the right to update this Privacy Policy as needed to reflect changes in law or clinic practices. The latest version will always be available on our website.

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